Choose the desk that matches your question. Trials start with a short call, because the directory connection needs someone with administrative rights on the tenant.
| Desk | Address | Hours | Use it for |
|---|---|---|---|
| Sales and evaluation | sales@mfaportal.net +1 617 555 0138 | Mon–Fri, 09:00–17:00 ET | Trial, pilot group, security questionnaires, pricing bands |
| Support desk | support@mfaportal.net +1 617 555 0138 | Mon–Fri, 09:00–17:00 ET | Enrolment problems, policy changes, failed recovery, invitations |
| Security reports | security@mfaportal.net | Monitored daily | A suspicious message claiming to come from us, or a vulnerability report |
| Billing | billing@mfaportal.net | Mon–Fri, 09:00–17:00 ET | Invoices, purchase orders, tax details, plan changes |
Business and Enterprise tenants have the one-hour or four-hour response times described in the plan, and the incident number for after-hours use is in the welcome email.
Harborline Systems, Inc.
1180 Centre Street, Suite 405
Newton, MA 02459
United States
Contact your own IT administrator first. We cannot reset a directory password, and we cannot enrol a new device for you over the phone: an administrator at your organisation has to start it from the console, or you use the self-service recovery in the mobile app. Both of those paths are designed so that a caller cannot talk their way into your account.
See Email you may receive from us. If the message does not match the description there, forward it to security@mfaportal.net without clicking anything, and tell your IT administrator the same day.
| Legal name | Harborline Systems, Inc. |
|---|---|
| Incorporated | 2016, Commonwealth of Massachusetts, United States |
| Headquarters | Newton, Massachusetts |
| Employees | 27 |
| Service regions | eu-central-1 (Frankfurt), us-east-1 (Virginia) |
| Support hours | Monday to Friday, 09:00–17:00 Eastern Time |